~Get Your Files Here !/01 Introduction/001 Introduction.mp418.83MB
~Get Your Files Here !/02 Understanding Escalations/001 Understanding Escalations.mp47.14MB
~Get Your Files Here !/03 Organization's Maturity For Customer Escalations Management/001 Organization's Maturity For Customer Escalations Management.mp419.64MB
~Get Your Files Here !/04 Why Customers Escalate_/001 Why Customers Escalate_.mp49MB
~Get Your Files Here !/05 Escalation is a gift/001 Escalation is a gift.mp49.95MB
~Get Your Files Here !/06 How to manage escalations_/001 How to manage escalations_.mp48.48MB
~Get Your Files Here !/07 Job Profile of Escalations Manager/001 Job Profile of Escalations Manager.mp411.5MB
~Get Your Files Here !/08 Preventing Escalations_ Process Approach/001 Preventing Escalations_ Process Approach.mp419.44MB
~Get Your Files Here !/09 Preventing Escalations_ Measure it right/001 Preventing Escalations_ Measure it right.mp430.2MB
~Get Your Files Here !/10 Preventing Escalations_ Welcome Customers/001 Preventing Escalations_ Welcome Customers.mp48.2MB
~Get Your Files Here !/11 Preventing Escalations_ Keeping Customers Informed (KCI)/001 Preventing Escalations_ Keeping Customers Informed (KCI).mp49.11MB
~Get Your Files Here !/12 Preventing Escalations_ Empowerment/001 Preventing Escalations_ Empowerment.mp49.68MB
~Get Your Files Here !/13 Preventing Escalations_ Audits/001 Preventing Escalations_ Audits.mp45.41MB
~Get Your Files Here !/14 Preventing Escalations_ Profiling Escalators/001 Preventing Escalations_ Profiling Escalators.mp413.61MB
~Get Your Files Here !/15 Preventing Escalations_ Happy Employees & Happy Customers/001 Preventing Escalations_ Happy Employees & Happy Customers.mp44.08MB
~Get Your Files Here !/16 Power of AI_ Anomaly Detection & Predicting Escalations/001 Power of AI_ Anomaly Detection & Predicting Escalations.mp413.68MB
~Get Your Files Here !/17 Role of cultures in escalations/001 Role of cultures in escalations.mp411.17MB
~Get Your Files Here !/18 Executive Escalations and Social Media/001 Executive Escalations and Social Media.mp410.26MB
~Get Your Files Here !/19 Customer Visits/001 Customer Visits.mp46.16MB
~Get Your Files Here !/20 Escalations in a startup/001 Escalations in a startup.mp48.73MB