IT Service Desk Customer Service Fundamentals
| 文件类型 | 收录时间 | 最后活跃 | 资源热度 | 文件大小 | 文件数量 |
|---|---|---|---|---|---|
| 视频 | 2017-3-27 03:40 | 2024-12-15 07:15 | 167 | 2.09 GB | 34 |
迅雷链接
二维码链接
种子下载(838888不存储任何种子文件)
文件列表
- 518163_05_01 - Next steps.mp421.38MB
- 518163_00_01 - Welcome.mp426.77MB
- 518163_00_02 - How to get the most value out of this course.mp427.38MB
- 518163_00_03 - What makes service desk customer service unique_.mp429.09MB
- 518163_01_03 - Contact investigation and diagnosis_ Open-ended questions.mp434.12MB
- 518163_01_05 - Contact investigation and diagnosis_ Confirming questions.mp434.36MB
- 518163_01_04 - Contact investigation and diagnosis_ Probing questions.mp440.28MB
- 518163_04_03 - How to say no without saying no.mp441.68MB
- 518163_02_01 - Placing a contact on hold.mp444.84MB
- 518163_02_04 - Escalation procedures_ Why.mp447.41MB
- 518163_01_07 - Contact closure.mp449.88MB
- 518163_03_05 - Building rapport through writing_ Tone.mp453.6MB
- 518163_03_08 - Refining our message.mp458.55MB
- 518163_04_05 - Customer behavior profiles_ Impassioned.mp464.77MB
- 518163_04_07 - Customer behavior profiles_ Chatty.mp465.52MB
- 518163_04_06 - Customer behavior profiles_ Combative.mp466.9MB
- 518163_02_06 - Transfer procedures.mp468.12MB
- 518163_03_06 - Building rapport through writing_ Words.mp468.12MB
- 518163_04_04 - How to say no_ the steps.mp468.47MB
- 518163_04_08 - Customer behavior profiles_ Timid.mp471.05MB
- 518163_04_01 - Recovering unsatisfied customers.mp471.44MB
- 518163_01_01 - Contact greeting and validation.mp471.84MB
- 518163_04_02 - Learning how to redirect customers.mp472.52MB
- 518163_03_01 - The value of building rapport with customers.mp474.28MB
- 518163_01_06 - Contact resolution.mp476.17MB
- 518163_01_02 - Contact investigation and diagnosis_ Close-ended questions.mp477.32MB
- 518163_02_02 - Hold_ The DATE process.mp478.42MB
- 518163_02_03 - When to use mute.mp480.74MB
- 518163_03_07 - Building rapport face-to-face.mp488.96MB
- 518163_03_02 - Building rapport over the phone, part 1.mp490.62MB
- 518163_03_03 - Building rapport over the phone, part 2.mp490.82MB
- 518163_03_04 - Building rapport through writing_ Style.mp493.49MB
- 518163_03_09 - How to effectively manage conflict.mp494.81MB
- 518163_02_05 - Escalation procedures_ How.mp496.88MB
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